Refund policy

Return Policy

Returns

We offer a 14-day return policy. If 14 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, items must be:

  • Unused

  • Unopened

  • Unregistered

  • In the same condition as received

  • In the original packaging

Machines & Equipment

This includes:

  • CAMEO

  • Portrait

  • Curio

  • Mint

  • Auto Sheet Feeders

  • Heat Presses

  • Electrostatic (ES) Cutting Mats

  • Other machines or equipment

Machines and equipment must be unused, unopened, and unregistered to be eligible for return.

Once a machine or piece of equipment has been opened, used, or registered, the sale is final. Manufacturer warranty coverage, where applicable, will apply.

Warranty and technical support for Silhouette products are handled by Silhouette America.

Materials, Parts & Supplies

All materials, parts, and supply sales are final once shipped.

Digital Products & Gift Cards

All digital content, including software and upgrade codes, as well as gift cards, are final sale once payment is processed.

Please ensure compatibility before purchasing. If you are unsure, contact us prior to checkout.

Return Shipping

Customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for lost or undelivered return shipments.

Restocking Fee

A 25% restocking fee applies to all approved returns.

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

If approved, the refund will be issued to the original payment method within a reasonable processing time.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as processing times may vary.

  3. If the issue persists, contact us at info@silhouettecanada.ca.

Sale & Clearance Items

All sale and clearance items are final sale and are not eligible for return or refund.

Wholesale Orders

All wholesale orders are final sale.

Gifts

If an item was marked as a gift and shipped directly to you, you may receive store credit upon return approval.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

Return Address

Silhouette Canada
128-3636 Steeles Ave E
Markham, ON L3R 1K9
Canada